Refund Policy

1. Scope

This policy applies to paid PlasticParts Hub products and subscriptions processed by Paddle. Paddle acts as the merchant of record and authorized reseller for those transactions. Your receipt identifies the seller and provides links for managing the purchase.

2. Refund eligibility

Unless applicable law requires otherwise, completed purchases are generally final and are not automatically refundable or exchangeable. Paddle may approve a full or partial refund case by case. A refund may be declined where there is evidence of fraud, misuse, or refund abuse.

Nothing in this policy limits mandatory consumer rights, including remedies for a product or service that is faulty, materially different from its description, or not supplied as agreed.

3. Subscription cancellation

You may cancel a recurring subscription through the subscription-management link in your Paddle receipt or by contacting us. Cancellation normally takes effect at the end of the current paid billing period. Access continues until then, and no further recurring charge is made unless the subscription is restarted.

Cancelling a subscription does not by itself refund a charge already completed. Any statutory withdrawal or cancellation right available in your country remains unaffected.

4. How to request a refund

Use the support or purchase-management link in your Paddle receipt, visit paddle.net, or email support@plasticparts.app. Include the email address used for the purchase, the transaction or receipt reference, and the reason for your request. Do not send full payment-card details.

5. Approved refunds

Where possible, an approved refund is returned to the original payment method. Paddle states that it will issue eligible refunds within 14 days after approval; the time the funds take to appear may then depend on the payment provider. Access to the refunded product, subscription, or service ends when the refund is completed.

6. Paddle terms and updates

Paddle's terms in effect when you purchase also govern payment handling. For the source rules and current request process, see Paddle's Buyer FAQ, Refund Policy and Buyer Terms. We may update this PlasticParts Hub policy for future purchases; the version in effect at the time of purchase applies to that transaction.